E-commerce Terms for Harrow Flower Delivery Orders

Terms & Conditions for Online Flower Delivery Harrow

Introduction

Welcome to the Terms & Conditions governing your use of the Flowers Harrow online flower delivery service. By placing an order through our website, you agree to be bound by the following terms. Please read them carefully before placing your order. These terms apply to all customers throughout Harrow and the surrounding areas. If you do not accept any part of these conditions, please refrain from ordering through our service.

Eligibility

You must be at least 18 years old to place an order with Flowers Harrow. By submitting an order, you confirm you possess legal capacity to enter binding contracts in the United Kingdom.

Order Process

To ensure timely and accurate Harrow flower delivery, you can browse our range via the Flowers Harrow website. To make a purchase, please select your desired product(s), add them to your basket, and proceed to checkout. At the checkout, you must provide valid and complete delivery and payment details. Take care to provide accurate recipient information, including name, address, and telephone number, as we cannot be held responsible for failed deliveries due to incorrect or incomplete details.

After placing your order, you will receive an order confirmation by email. This email is an acknowledgment of your order and does not constitute acceptance. Acceptance of your order and the completion of the contract between Flowers Harrow and you will take place when your payment has cleared and your order has been dispatched. We reserve the right to refuse or cancel orders (in accordance with the Cancellations section below) where products are unavailable, payment cannot be collected, or for other legitimate reasons relating to our business or the law.

Product Availability and Substitutions

All flower arrangements and products are subject to availability. In the event that a particular flower or product is unavailable at the time of order, Flowers Harrow reserves the right to substitute with a similar item of equal or greater value and quality, while making every reasonable effort to maintain the style, theme, and colour scheme of your chosen arrangement. If a major substitution is required, we will attempt to contact you for approval prior to dispatch.

Pricing and Payments

All prices listed on our website are shown in British Pounds Sterling (GBP) and include Value Added Tax (VAT), where applicable. Delivery rates are stated at checkout and depend on the chosen delivery date and location within Harrow or nearby areas. We reserve the right to modify prices or delivery rates at any time prior to purchase without notice.

We accept major credit and debit cards through our secure online payment platform. Payment is required in full at the time of placing your order. Your order will not be processed until full payment is received and funds have cleared. Orders remain the property of Flowers Harrow until payment is received in full.

All card transactions are subject to authorisation by your card issuer. Flowers Harrow does not store complete card details; these are processed through our secure payment provider.

Delivery Policy

We offer flower delivery across Harrow and select surrounding areas, as detailed on our website during the ordering process. Delivery is only available on applicable days and times. Orders placed for delivery outside our delivery zones or times will not be accepted.

We make every effort to deliver flowers on your specified date, but we cannot guarantee specific times except for same-day delivery windows expressly offered at checkout. Delays can sometimes occur due to unforeseen circumstances such as bad weather or traffic. In such scenarios, we will make efforts to notify you and arrange a suitable alternative where possible.

If the recipient is not in at the time of delivery, our driver may leave the flowers in a safe location or with a neighbour, provided this is possible, and a delivery note will be left at the address.

Cancellations and Amendments

You may cancel or amend your order for flower delivery in Harrow or surrounding areas subject to the following conditions:

Standard Orders: Orders can be cancelled or amended up to 24 hours before the scheduled delivery date. Please contact us as soon as possible to request a cancellation or change.
Same-Day Orders: For same-day or next-day orders, cancellations are not guaranteed once your order has been processed. We will attempt to accommodate amendment or cancellation requests but cannot guarantee success after the order is in preparation or out for delivery.

If your order is successfully cancelled within the stated period, a full refund will be issued to your original payment method. In the event a cancellation is not possible, no refund will be offered unless otherwise stated by law.

Right to Refuse or Cancel Orders

Flowers Harrow reserves the right to cancel or refuse any order at its sole discretion. In such cases, we will notify you as soon as possible. If payment has already been made, a full refund will be issued. We may refuse orders due to reasons such as suspected fraud, lack of availability, or delivery to an address outside our delivery area.

Quality, Damaged or Faulty Goods

We are committed to delivering fresh, quality flowers. If, upon receipt, your delivery is damaged or unsatisfactory, please notify us within 24 hours of receipt, providing photographs of the product where possible. At our discretion, we may offer a replacement, refund or partial refund depending on the circumstances. Claims made outside this timeframe may not be accepted.

Due to the perishable nature of flowers and plants, we are unable to accept returns except where they are defective, do not match the description, or have been damaged in transit. This does not affect your statutory rights.

Liability

Subject to applicable law, Flowers Harrow’s total liability for any claim arising out of any order placed via our online flower delivery in Harrow (including, but not limited to, non-delivery, late delivery, damaged goods, or incorrect products) shall be limited to the total price paid for the goods supplied by us in respect of the order in question.

We shall not be liable for indirect, incidental, special, or consequential losses, including but not limited to loss of opportunity, loss of data, or loss of goodwill. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

We accept no responsibility for failed deliveries where incorrect or incomplete information is supplied by you or the recipient.

Intellectual Property

All content, logos, images, and designs on the Flowers Harrow website and materials are protected by copyright, trademark, and other intellectual property rights. You may not copy, reproduce, modify, or use any content from our website for any commercial purpose without express written consent from Flowers Harrow.

Privacy

Your privacy is important to us. All personal information provided as part of the ordering process is handled in accordance with the applicable UK data protection legislation. We will not pass your details to third parties except for purposes relating to fulfilment of your flower delivery order, legal requirements, or where you have given explicit consent. Please consult our privacy policy for further information.

Force Majeure

Flowers Harrow will not be liable for any failure or delay in performance where such failure or delay results from circumstances beyond our reasonable control, including but not limited to weather conditions, strikes, war, civil unrest, pandemics, or interruptions to supply chains.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract between you and Flowers Harrow for online flower delivery, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Variation and Severability

We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Any such changes will apply prospectively from the date of publishing on our website. If any provision is found to be unenforceable or invalid, it will not affect the validity and enforceability of the remaining provisions.

Contact and Communication

Should you have any queries, concerns or require clarification regarding these Terms & Conditions or your order, please refer to the contact details found on our website. We will respond to all genuine queries as promptly as possible during our normal business hours.

Customer Acknowledgement

By placing an order with Flowers Harrow via our online shop, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. These terms make specific reference to customers based in Harrow and the surrounding areas engaging in online flower delivery through our platform.