Our Commitment to Returns, Refunds & Customer Satisfaction

Fresh Flowers Guarantee in Harrow

At Flowers Harrow, your satisfaction is at the heart of everything we do. As a trusted local florist, we proudly serve households and businesses throughout Harrow with quality fresh flowers and attentive service. Our Fresh Flowers Guarantee means you will always receive blooms that are vibrant, healthy, and carefully arranged, delivered directly to your Harrow location with the utmost care.

Damaged-on-Arrival Policy

We understand that receiving flowers in perfect condition is important for every special moment. If your order arrives damaged or not up to our high standards, please notify us as soon as possible—ideally within 24 hours of delivery. To help us resolve any issues quickly, please provide photos of the damaged item and your order details. This allows us to offer a prompt solution while maintaining the high quality associated with Flowers Harrow.

Freshness Window & Quality Assurance

All our bouquets and floral arrangements are backed by a freshness window of at least 5 days from the date of delivery, provided they are cared for as advised. If you feel your flowers have not maintained their freshness within this period, please contact us with details and photographs. Your feedback helps us uphold our commitment to local Harrow residents and improve our service.

Refunds and Replacements

Your peace of mind is important to us. If your flowers are damaged on arrival or do not meet our Fresh Flowers Guarantee, you have the option of a full refund or a replacement bouquet of equal value. We will discuss your preference and arrange for your chosen remedy as swiftly as possible.

If you request a replacement, your new flowers will be delivered at the earliest available time slot, ensuring you do not miss out on your special occasion. Refunds will be processed using your original payment method after your issue has been validated.

Complaints Process

We value every customer and are committed to resolving concerns efficiently. If you have any complaints or are not completely satisfied with your experience, please get in touch through our contact page. Submit your complaint together with your order number, a description of the issue, and any relevant images. Our team will investigate your case and you can expect a response within two working days.

Flowers Harrow is dedicated to retaining our reputation as Harrow’s reliable local florist, and we will always do our utmost to exceed your expectations. Your satisfaction is our highest priority, and we thank you for supporting your local florist in Harrow.

Trusted Local Harrow Florist

We are proud to serve the Harrow community, supplying both homes and businesses with beautiful, fresh flowers tailored to every occasion. With our Fresh Flowers Guarantee and a caring approach to every order, we aim to make every interaction delightful and stress-free. Thank you for choosing Flowers Harrow—your experienced, neighbourhood florist.